Refund, Exchanges And Returns

• We offer our customers a simple, hassle-free, Return & Exchange policy.Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
• You can call us on +91 98259-12501 or e-mail us at thefabtalesbyhv@gmail.com within 2 days from the date of delivery IN CASE OF ANY EXCHANGE OR RETURN.
• Please mention your order number in the subject line to help us quickly process your returns/exchanges.
• Please mention your name, address, number, email and order id on the parcel along with the size needed.
• Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a sale-able condition.
• We request you to maintain the original packaging of the items to be returned, including the The Fab Tales tags.
• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
• The items re-packed to be sent for exchange has to be sent to our below stated address by courier with all Expenses borne by you.
• Please do note, that exchange is allowed once per order.
• In case of Exchange, the customer is eligible to get a bigger or smaller size exchange only.
• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

• In case of Exchange the customer will not be allowed to order any other product unless & until the same product in smaller or bigger size as demanded by customer is not available at Store.

• In Case of non-availibility of same product in smaller or bigger size with us customer will also be free to avail the refund as per our refund policy.
• In Case of Refund the Customer will be Refunded only within 7-10 working days after the product is received at  The Fab Tales address by courier done by customer.
• After the receipt of item(s), your request for returns/exchanges would be processed.
• You can inform to us by calling at number +91 98259-12501 or e-mail us thefabtalesbyhv@gmail.com for any exchange or refund with 48 hours after the delivery of the product is done.
• Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.
• If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where The Fab Tales has erroneously sent you a wrong item / colour / size.
• For COD (Cash on Delivery) Transactions:
• Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
• Refunds will only be done in the following cases:
• Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.
• Genuine quality issues.
• Packages lost in transit.
• In case The Fab Tales discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
• In case The Fab Tales discovers that a wrong item has been shipped to you.
• In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.
• No refunds will be given in the following cases:
• In case of minor design and colour variations. With handloom products there will always be some variation between products.
• Incorrect or outdated delivery address.
• Incorrect address format including any form of a PO Box address.
• After 1 failed delivery attempts by the courier.
• Package refused by recipient.
• Products returned in a used or damaged condition.
• Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.

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